We are facing issue in ap-south-1 region

Root Cause Analysis

• The incident occurred due to temporary latency between the backend application and the database in the ap-south-1 region.
• The transient network latency resulted in increased response times and brief performance degradation.
• The issue resolved automatically within a few minutes without manual intervention.
• Investigation indicates this was a short-lived connectivity latency issue rather than an application-level defect or infrastructure failure.

Impact

• Users in the ap-south-1 region experienced degraded performance.
• API response times were elevated during the incident window.
• Some requests may have experienced slight delays.
• No complete service downtime occurred.
• Total duration of degraded performance: approximately 7 minutes.
• No data loss was observed.

Resolution

• Engineering team detected elevated latency through monitoring alerts.
• Application and database health metrics were reviewed immediately.
• No infrastructure or configuration anomalies were identified.
• Latency normalized automatically within a few minutes.
• Continued monitoring was performed after stabilization to ensure performance returned to baseline levels.

Remediation Items

• Post-Incident Monitoring: Continue proactive monitoring in the ap-south-1 region to ensure sustained stability.